Your privacy choices
The main website has no product-analytics SDK. Contact and Help open your email app. A separate public feedback popup can send a message to PostHog; the Privacy page explains that route and the external beta-interest form.
In the app, analytics stay off under 16 and whenever your age isn't on record.
This website
What it runs
- Analytics clients
- 0
- Main-site visitor profiles
- 0
- Separate feedback form
- 1
- Contact
- your email app
The main Contact and Help pages do not send a survey. The separate feedback popup does not verify age, so the app's age gate does not cover that route.
In the app
- Under 13: no account
- 13 and over: you can have an account
- Under 16, or no age on record: analytics off
- 16 and over: analytics may run
The account
You need to be 13 or older. Creating an account needs a date of birth that shows it.
The analytics rule
Analytics start only when the date of birth on record shows 16 or older. Under 16, or with no date of birth on record, they stay off, everywhere in the world.
The server runs the same check before it attaches your account to an event, and feedback you send from the app follows it too. The phone and the server both apply this rule; it covers the counts of screens reached and visit length (the phone) and what your day cost us (the server). Our servers also keep totals with no account, device or date (what days cost to run, request speed ranges and subscription events); those do not depend on anyone's age or this switch.
The switch
Settings has a Share usage statistics switch. Turned off, the phone sends no usage statistics. When you are signed in, the choice is also saved on your account and the server reads it before it attaches your account to an event, so it holds on every device; a guest's choice stays on the phone. A bug report you send then carries typed words plus screen, course and device details. The switch does not stop crash reports or the services that run your lessons. The client also recognizes a browser Global Privacy Control signal where available. Contact support@yapzee.ai about a privacy objection; this page does not change your account settings.
Crash and bug reports
These are separate from analytics.
Crash and error reports go to Sentry automatically in release builds. They carry device details and the error, and no account ID, email, username or screenshot. A bug report you choose to send is different. If your account or your guest age answer shows 16 or older and you have not turned off usage statistics, it can carry a screenshot and, if you dictated it, the recording. When you are signed in it is tagged with a code derived from your account ID, not your account ID, email or username; we can recompute that code from your account ID, so it still links the report to your account. Guarded private screens are left out of screenshots. Optional attachments can fail. If you are under 16, or your age is not on record, a bug report carries the words you typed (with email addresses and phone numbers removed), the screen you were on and your recent screens, your course, level and the lesson date and task, and device details; it carries no account ID, email, username, screenshot or recording. The Sentry SDK disables default personal-information attachment, session replay and app-session tracking. Sentry may still derive a city-level location from the connection, and crash reports built by the phone's native layer can carry a random installation identifier that is not linked to your account. Our Sentry plan keeps reports for about a month. Our account-deletion process searches Sentry for bug reports tagged with your code and deletes them one at a time. It cannot find crash reports or under-16 reports, which carry no such code; they expire with that retention period. We have not confirmed a complete deletion schedule at Sentry.
Your data, on request
Email support@yapzee.ai to ask what we hold, to get a copy, or to have your account deleted.
There is no export button in the app. Email support@yapzee.ai to request a copy. We verify the account before sharing data.
Deleting your account
A deletion request signs you out and clears what the app keeps on the phone for your account. Signing back in during the cancellation window cancels it; after that, the account and its data are permanently deleted, apart from the retained records that page names. Read Delete your account for the steps, retained records and limitations.
The companies and the policy
The privacy page lists the companies your data passes through.
Write to support