Help and FAQ

The current Romance course contract has four tasks in order: Speaking Practice, reading, texting and listening (while you have Language Basics, it takes texting's place and comes second), with a target of about 15 minutes in total. The app is pre-release, so availability and lesson timing are still being tested.

Those are daily targets. Setting up, review cards and feedback aren't counted in them.

The tasks open in a fixed order so you always have one clear next step and a finish you can see. Each task counts equally.

An unfinished day waits for you. A new calendar day doesn't replace it, so you can finish it late.

Finish the current day before starting the next. The app shows when the next day is available; a connection or lesson-preparation problem can delay it.

After Speaking Practice you rate how well you remembered each phrase. A phrase you struggle with gets more practice. One you remember comfortably comes back less often. That's spaced repetition.

Yes. Start at A2, B1 or B2 when that fits your experience. You choose your starting point yourself.

Castilian Spanish has development content and is the only near-term MVP focus. Mexican Spanish is a planned course, but its content is not ready and no release date has been announced. The home-page language list includes planned courses; it does not mean those courses are released or available to enroll in.

On a phone or tablet, turn on a daily reminder in Settings. It starts at 8 a.m. in your device's local time.

Choose Forgot password and enter your email. We send a six-digit code. If your account has a verified phone number in a supported region, phone recovery may be available too.

You can sign in with your email, a verified phone number or your username.

Still stuck? Write to support@yapzee.ai with your email or username, the error you see and roughly when you tried. Never send your password or the code.

No. A phone number is optional at signup. Once it's verified, you can sign in with it, and recover your account with a texted code in a supported region.

¡YapZee! accounts are for people 13 and older. Your date of birth is how the app checks that: a profile can't be created without a date that shows you're at least 13.

Open Settings and choose an app language. It's separate from the course you're learning, so changing it doesn't change your course.

¡YapZee! is pre-release. The website currently collects beta interest rather than selling public app access. When a subscription offer is available, its checkout must show the price, billing period and renewal terms before payment.

If you bought through Apple or Google, open the app and choose Restore Purchases. If you paid on the website, log in to your account page and check the subscription there. Use the same ¡YapZee! account you paid with.

Still missing? Write to support@yapzee.ai and say whether you paid through Link, Apple or Google, and the purchase date. Leave out full card details.

Cancel with the company that charged you. Website purchases are managed through Link. Apple and Google handle subscriptions bought in their stores, including refund requests.

support@yapzee.ai can point you to the right place. It can't promise a refund will be approved.

No. Deleting your account doesn't cancel a subscription and doesn't issue a refund. Cancel with the company that charged you.

In the app, open Settings, then Danger Zone, then Delete Account. The confirmation screen shows how long you have to change your mind and when the later purge is scheduled.

Returning to authenticated account routes during the cancellation window can cancel the request. The app schedules deletion before resetting its guest device identity and signing out. Account deletion does not cancel a subscription.

Read the details on Delete your account, or write to support@yapzee.ai.

There is no export button. Email support@yapzee.ai to request a copy. Identity verification is required before disclosure. The support export procedure and complete provider coverage still need end-to-end verification.

Your rights and any applicable response deadline do not depend on whether the app has an export button. Tell support which information you need.

Open Your privacy choices. The Privacy page has the full policy text. For a request about your data, write to support@yapzee.ai.

Tap Report a bug in the app header or in Settings. You can also shake your phone, where that gesture works. Say what you expected and what happened instead.

The report may include the current screen and device details. Leave out passwords, verification codes and payment details.

Send the date, the task name and the sentence or moment that looked wrong to support@yapzee.ai. If you used Report a bug in the app, say so. You don't need to copy the whole lesson.

Write to support@yapzee.ai with what you found. Please don't post the details publicly.

Passwords, verification codes, full card numbers, access tokens and private keys. Support won't ask for them.