Questions, answered straight

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YapZee is 15 minutes a day, four tasks, one language at a time. Castilian Spanish is the course that's live.

What do I actually do in those 15 minutes?

Four required tasks, in a fixed order. Fifteen minutes is the daily target.

Each one opens after the one above it is finished, so the day runs top to bottom.

• Story podcast, 10 minutes. A daily episode built around the words you've been working on.
• Reading, 2 minutes. A short piece of street-register Spanish, then you say back what it meant.
• Texting, 2 minutes. Rapid-fire messages with someone who sets their own pace.
• Listening, 1 minute. Natives at full speed, and you summarize what you caught.

Why can't I jump to the listening task first?

The order is the method.

The story plants words inside a scene you'll remember. Reading puts them back in front of you cold. Texting makes you produce them with somebody waiting on the other end, and listening is the check: can you still catch them when nobody slows down.

Run it out of order and you're testing yourself on words you haven't met.

What are the 20 cards for?

They arrive after the episode and you grade them yourself.

What you nail steps further back in the schedule and stops bothering you. What you fumble comes back sooner. Tomorrow's episode gets built out of today's cards, which is why the grading isn't busywork. It picks what you hear next.

I missed a day. What happens?

There are two versions of missing a day and they end differently.

If you started on time and just didn't finish, today is still sitting there when you come back. Finishing late costs you nothing.

If you skipped the day outright, the next one arrives at midnight in your own timezone.

I can't sign in. What are my options?

Use Forgot password to request a six-digit code by email. Phone recovery is also available when your account has a verified phone number in a supported SMS region.

You can sign in with your email, phone number or username. If you can't recover access, write to support@yapzee.ai and explain what happened.

Why do you need my phone number?

To text you a verification code at signup, and to give you a way back in if you forget your password. The code goes out through Twilio.

Why do you need my date of birth?

Two jobs, and both of them are live.

You have to be at least 13 to make an account, so signup checks the date and turns you away underneath it. It also sets whether lessons are allowed to hand you vulgar slang: under 13 starts in the family-friendly version.

Does it work on a plane?

No. Every episode, passage, chat reply and grade is generated on a server while you're using it, and the audio streams. Lose the connection and the day stops where it is.

Nothing you've already finished gets lost. It just won't hand you the next thing until you're back.

Which languages can I learn?

Castilian Spanish is the only course with lessons available.

Catalan is being built. There's no date on it.

Either way, you learn one language at a time. The app isn't built to run two courses side by side.

How do I change the language the app talks to me in?

Settings, then App language. There's a list to pick from.

That's a separate setting from the language you're learning, and the two sit in different sections on purpose. Switching the app to Vietnamese doesn't touch your Spanish.

How do I turn off notifications?

There's one daily reminder, set to 08:00 until you move it. Put it on any minute you like, or switch it off.

There's no remote push anywhere in YapZee. Nothing gets sent to your phone from a server, so the only notification you'll ever get from us is one your own phone scheduled.

How do I report a bug?

Shake the phone or tap the report button in the corner to open the bug-report sheet.

You type what went wrong. A screenshot of whatever you were looking at is captured as the sheet opens and sent with the report, so you don't have to take one yourself.

You can dictate a bug report instead of typing it after signing in to a verified account. Guests type their reports, and the mic isn't shown.

Reports land at Sentry, the same place crash reports do, and it's worth knowing what goes with one. While you are signed in, Sentry receives your email address and username. A crash can include a screenshot. A manual bug report carries what you wrote and a screenshot captured as the report sheet opens. If voice reporting is available and you use it, the recording is attached. Sentry does not receive your IP address or session headers. Session replay is off. Sentry files reports by bug rather than by person, so deleting your account does not remove those reports.

How do I delete my account?

Settings, Danger Zone, DELETE ACCOUNT. You get seven days to change your mind, and signing back in during that week cancels it.

Day seven is the one deadline the server keeps on its own, and it is narrower than it sounds. Once it passes, signing back in stops calling the deletion off, and the account screens start refusing. Everything else carries on. The lessons, the audio and the writing all keep working for as long as you stay signed in, and the app refreshes that session by itself, so staying signed in is the default rather than something you have to manage. The step that would actually end the session is the scheduled one that has never run.

What has never run is the scheduled job behind the rest: deleting the sign-in itself on day seven, clearing everything else on day thirty, and wiping level-exam recordings after ninety days. Nothing calls that job, so it has never closed or cleared anybody's account. Until something does, finishing a deletion takes a person. If you want yours finished now, write to privacy@yapzee.ai and say so.

One thing to know before you tap it: in the app version on phones today, your lessons and your writing are cleared immediately, before the request is sent. So changing your mind gets your account back, not your history.

The delete-account page has the full picture. Seven things outlive a deletion, and five of them can still be traced back to you or to your phone. That page names all seven and says how long each one stays.

Can I get a copy of my data?

Not yet. There's no export button in the app, and there's no quiet manual process behind it either. Nobody can run one for you today.

When there is one, it'll sit in Settings with the other account controls. Until then, asking by email gets you an honest answer about what exists rather than a file.

How do I pay, cancel, or restore a purchase?

Website subscriptions use Stripe Checkout when an offer is available and are sold through Link as merchant of record. The app never takes a Stripe payment. Purchases made there use Apple or Google billing.

Website plans are $5 a month during the public beta, $20 a month, or $150 a year. Your account shows the plans available to you before payment.

Log in to your account on this site to check a website subscription, or manage it through Link. Manage an app purchase with Apple or Google; use Restore Purchases in the app if the purchase is not recognized. Account deletion is separate from cancellation.

The same curiosity. New notebooks.

An experiment in music theory and ear training for adults. Guided practice works alongside your instrument or voice lessons.

An experiment in college algebra with interactive walkthroughs and handwritten practice on supported iPads.

We're bringing Language, Music and Math into one adult app. Music and Math aren't available publicly yet, and neither has a release date. Both are included in our monthly and annual subscription plans when available.

Is there a clean version for kids?

Family-friendly is a switch in Settings. It keeps vulgar slang and idioms out of your lessons, and it covers the reading, the texting and the listening.

The story podcast isn't hooked up to it yet, so an episode can still land a word you wouldn't want a ten-year-old repeating at dinner. Worth knowing before you hand the phone over.

Still stuck?

The button below opens a mail draft with your category and subject already filled in. Write what happened and send it.

One person reads that mailbox, and it's the person who built the app. Replies arrive from a personal address rather than a yapzee.ai one, which is expected and not someone impersonating support.

The form runs entirely in your browser. Nothing you type is sent to this site or stored anywhere, because this site has no server to store it in. A mail link can't carry a file either, so if you have a screenshot, say so and it can follow in a reply.